Privacy Policy

1. General Provisions
1.1. This Privacy Policy explains how the online store www.kastenkidz.com (hereinafter – “we”, “our”, “us”) collects, uses, stores, and protects your personal data.
1.2. We process personal data in compliance with this Privacy Policy, the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legal acts.
1.3. By using our website and providing your personal data, you agree to the terms set out in this Privacy Policy.

2. Personal Data We Collect and Process
2.1. We collect personal data directly from you when you:
– Register or create an account;
– Place an order;
– Contact us by email or other channels;
– Use our website and consent to cookies or similar technologies.

2.2. The types of personal data we may collect include:
– Name, surname;
– Contact details (email address, phone number, billing and delivery address);
– Order history and payment information;
– Technical information (cookies, IP address, device/browser data);
– Data collected via third-party tools such as Facebook Ads.

2.3. We process your personal data for the following purposes:
– To process and deliver your orders;
– To issue invoices and other financial documents;
– To provide customer support and resolve issues related to delivery or purchases;
– To send you marketing communications if you have consented;
– To analyze and improve our website and services (using cookies, analytics, and advertising tools such as Facebook Ads).

3. Use of Facebook Ads and Third-Party Services
3.1. We use Facebook Ads and related Meta Platforms tools for advertising purposes. This means that when you visit our website, Facebook may collect information about your activity through cookies, pixels, or similar technologies.
3.2. These tools allow us to show you personalized ads based on your browsing behavior. Data collected by Facebook is processed in accordance with Meta’s Data Policy.
3.3. You can manage and control your advertising preferences in your personal Facebook account settings.

4. Legal Basis for Processing
We process your personal data based on:
– Performance of a contract (e.g., fulfilling your orders);
– Legal obligations (e.g., accounting requirements);
– Legitimate interests (e.g., website improvement, fraud prevention, direct marketing);
– Your consent (e.g., cookies, newsletters, targeted advertising).

5. Data Sharing and Transfers
5.1. We may share your personal data with:
– Service providers (e.g., payment processors, delivery companies);
– Advertising and analytics providers (e.g., Facebook/Meta, Google);
– Public authorities, if required by law.
5.2. If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are applied.

6. Data Retention
We retain personal data only as long as necessary:
– Order and payment data – for 10 years (legal obligation);
– Marketing and newsletter data – until you withdraw your consent;
– Cookies – according to the cookie type (session or persistent).

7. Your Rights
You have the right to:
– Access your personal data;
– Request correction or deletion of your data;
– Restrict or object to processing;
– Withdraw your consent at any time (e.g., unsubscribe from marketing);
– Data portability (receive your data in a structured format);
– Submit a complaint to the State Data Protection Inspectorate of Lithuania (https://vdai.lrv.lt).

8. Cookies
We use cookies and similar technologies to ensure proper website functionality, improve user experience, and show personalized ads (including via Facebook Ads). You can manage cookies through your browser settings. More details are available in our Cookie Policy.

9. Updates to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information
If you have any questions or requests regarding your personal data, please contact us:
📧 info@kastenkidz.com